Combining / Adding Items to an Order
Unfortunately, orders cannot be combined nor can items be added to an existing order. BikeBandit.com's fulfillment system routes orders between both internal inventory and external suppliers based on the items you've purchased. This means that two orders from the same customer placed seconds apart may actually be routed to and filled by two different sources. We cannot add parts into an existing order because BikeBandit.com does not store credit card data online for security purposes.
Cancelling An Order
If you need to cancel an order (or a part of an order), call 1-888-339-3888 (+1-619-623-3661 for International) and speak to a Customer Service Representative. In the event that your call is later than our normal hours of operation, please send an email to firstname.lastname@example.org. Be sure to provide us with the order ID in your email message.
BikeBandit.com works extremely hard to fill orders in the shortest amount of time possible. Orders for OEM parts may be cancelled with no restocking fee within one hour of being placed. After one hour, cancelled orders for OEM parts are subject to restocking fees of 20% of the merchandise value. Orders for all other parts may be cancelled with no restocking fee provided the order hasn't already entered the shipping process. For more information on our Returns Policy, click here.
Missing Items in Your Order / Incorrect Items in Your Orders
Be sure to thorougly check all packing materials for small parts when you receive your order. Also, check the Packing Slip included with your order to verify that all items have shipped. This will indicate (as of the time the package was shipped) if an item has not shipped because, for example, it is on backorder from the manufacturer or has been discontinued.
For real-time status updates, please login to your BikeBandit.com account click 'View Order History". You will be able to see every order you have placed with
BikeBandit.com along with the status of each item ordered. For more information on the status of your items, click here. BikeBandit.com will sometimes ship orders in more than one package to ensure the fastest possible fulfillment (you will only be charged for shipping once.) The Order History will show all tracking information for each order, and will indicate when an order has been shipped in multiple packages by displaying the UPS or USPS tracking numbers corresponding to each item shipped.
If an item has been marked shipped and was not included with the package you expected it in, please contact us immediately and we will be happy to help resolve the problem.
If you did not receive exactly what you expected, the BikeBandit.com Customer Service Team is here to help. Manufacturers sometimes supercede a part with a compatible item that has a different part number - this is fairly common when ordering OEM parts for older machines Other times, parts can mislabeled by the manufacturer, or an error is made by one of our suppliers in filling your order. In such cases, we will at your option either issue a complete refund to your credit card or reship your order at no expense to you. We can also send you a shipping label to return the incorrect item. Please contact us if you believe that the item you received is incorrect and we'll work to make things right.
If you received something you ordered in error, please see our Return Policy for more details on what items can be returned/exchanged.
Contacting Customer Service
We do our best to answer all the frequently asked questions in the topics outlined above. If your question hasn't been completely addressed, use the links below to contact our Customer Service Staff.